Overview
Customer Assistant - Cafe - Newry The Quays. Join M&S as a Customer Assistant in our café, where you’ll champion our delightful food and drink offerings and services. You’ll be a brand ambassador who recommends and promotes our café menu and ensures customers feel valued through remarkable service.
Work Pattern
Week 1: Thursday 10:00 - 14:00; Saturday 10:00 - 14:00. Week 2: Friday 10:00 - 14:00; Saturday 14:00 - 18:00.
Responsibilities
* Deliver a great shopping experience for customers, putting customers before task.
* Promote and explain the café menu and offerings to customers.
* Be digital fluent using in-store devices and digital menus to assist customers and fulfil their needs.
* Maintain high standards of food safety and hygiene, working efficiently to ensure customers don’t wait.
* Support and respect colleagues, creating an inclusive café environment.
* Be flexible and willing to work across various areas of the store as demands change.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Maintain “best in town” standards through presentation, availability, and cleanliness.
* Utilise digital tools and communication channels to perform the role effectively.
* Share customer and colleague feedback to drive improvements.
* Support others by sharing knowledge and developing skills.
* Own learning and access digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Demonstrate strong product knowledge to sell and recommend products and services.
* Engage with customers to understand needs and make recommendations.
* Understand store priorities and how each role contributes.
* Complete tasks with pace in line with SOPs and minimize waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play.
* Delivers excellent work fast with attention to detail.
* Open to feedback and proactive in seeking it.
* Sets personal performance objectives with the line manager in line with business plans.
* Plans and manages own work efficiently to meet objectives.
* Is curious, asks questions, and challenges the status quo when appropriate.
* Communicates intentions clearly and simply.
* Maintains composure under change and workload challenges.
* Builds positive relationships by listening and connecting with people.
Technical Skills / Experience
* Contributes to store sales and cost control.
* Works across the store to complete tasks right first time within timescales.
* Comprehensive knowledge of customer shopping channels and digital tools.
* Good product knowledge and knowledge of store services and operations.
* Up-to-date knowledge of commercial operations and basics.
* Digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Ability to adapt to change.
* Knowledge of visual merchandising (VM) principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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