Job Title: Customer Service & Support Specialist
Location: Ormskirk, L40
Job Type: Full-Time
Salary: 24 – 27.5k (depending on experience)
About Us:
AAL LTD is a dedicated provider of moving and handling solutions, committed to enhancing the lives of disabled individuals through our high-quality products and services. We are a small, dynamic team passionate about making a positive impact in our community and beyond.
Do You Want to Join a High-Performing Team?
We are looking for a motivated and confident individual to join our team. If you are punctual, take initiative, and are eager to learn, this is the perfect opportunity for you. Our ideal candidate is fit and healthy, excels in manual handling, and is excited to help disabled people live better lives.
Key Responsibilities:
Provide exceptional customer service and support to our customers.
Assist with manual handling tasks as required.
Utilise a CRM system to manage customer interactions and data.
Use accounting software (sage 50) for basic financial tasks.
Maintain a high standard of quality in both customer service and internal processes.
Engage in continuous learning and development to improve skills and knowledge.
Develop an understanding of our products
Essential:
· Excellent communication skills, with a good telephone manner.
· Self-starter with ability to learn quickly and contribute to various business areas with a can-do attitude.
· Confident in IT
· Strong standard of English and Maths.
· Happy to work both independently and as part of a small team.
· Ability to work well under pressure in a fast-paced environment.
· Creative, driven, and eager to contribute to the success of the business.
Preferred:
Experience in a similar role
Experience with CRM and accounting software
Experience with manual lifting and palletising
Qualifications:
GCSEs or equivalent
Minimum 5 (previously B) in English and Maths
What We Offer:
· Full training on applications
· Full training on products and services
· Opportunity for further education
· Manual handling training
· Annual bonus (subject to performance)
· Standard 28 day holidays (incl. bank holidays)
· Fun & exciting office culture with high performance levels
· We love a good team Fika
· DeLonghi Coffee Machine (unlimited coffee)