Customer Support Advisor
At Jobtrain, our Customer Service Team is at the heart of everything we do, providing exceptional support to clients and candidates with a service that is Polite, Personable, Professional and Patient.
As a Customer Support Advisor you'll be the first point of contact for our users, helping them navigate our applicant tracking system with confidence. You'll manage client and candidate queries through phone, email, Microsoft Teams, and Freshdesk, ensuring every interaction is handled with care, clarity, and efficiency. Whether you're troubleshooting issues, setting up new features, or assisting with system updates, your support will make a real difference.
What makes you a great fit?
You dont need to have used recruitment software before though any experience with an ATS would be a bonus. What really matters is your ability to communicate clearly, problem-solve efficiently, and build strong relationships. A keen eye for detail, a structured approach to workload and a proactive attitude will set you apart.
What will you be doing?
1. Managing client, candidate, and internal queries, ensuring clear, accurate ticket documentation.
2. Proactively keeping customers inf...