Overview
Personal Shopping Consultant - CLIENT BOOK REQUIRED at Selfridges. Join to apply for this role. As a Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Develop a client engagement strategy whilst working cross functionally to execute this to the highest standard.
Responsibilities
* Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
* Recognise potential events either in store or offsite to further our client base and pro-actively approaching individuals and corporations.
* Generate ideas and implement plans to develop business opportunities and drive productivity, sales and profit across own bought and concession businesses.
* Demonstrate a commercial mind set and outlook to stay responsive to customer needs, sharing inspiration and developing a commercial mind-set in immediate & wider team.
* Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
* Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
* Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
* Follow health and safety and security procedures.
* Interact with potential and existing clients. Answer queries and provide guidance on our services, enabling customers to choose the most suitable option for them (Personal Shopping, Elfridges or a Stylist appointment).
* Deliver our unique service by maintaining customer care. Respond to client enquiries, booking and following up on deliveries and client alterations as needed.
* Prepare client rooms, maintain housekeeping standards, return stock from previous consultations, lay out product options for the next client, and have refreshments ready for their arrival.
* Work confidently and collaboratively with various departments, including the wider personal shopping team, Fashion Workroom, and other divisions to deliver exceptional service and standards.
* Stay ahead of the latest trends by expanding product knowledge and being aware of competitor activity.
A Bit About You
* A reputable personal shopper with an established client basis.
* Collaborative. Support the wider Personal Shopping team to deliver exceptional service and a unique experience.
* A proud shopkeeper. Maintain a clean and tidy environment, assist with cash handling, and support the wider team as needed; be flexible in role.
* Detail oriented. You notice even the smallest details to ensure an excellent experience and luxury environment for customers.
* Well informed. You are aware of store events and services that may appeal to Personal Shopping clients.
* A great communicator. Adapt your style to suit customer needs and guide them on services and support that best fit.
* Known to be a sales and service expert.
* Commercially astute. Responsive to customer needs as well as market and competitor trends; take opportunities to improve performance with clear plans to deliver results.
* An example of our values, a trusted and respected colleague.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
Industries
* Retail
#J-18808-Ljbffr