Event Liaison Assistant Manager
Location: London, E14 5HP
Hours of work: 40
Contract Type: Permanent
We are seeking an Event Liaison Assistant Manager to support the Events Manager in delivering a seamless, high‑quality client and event experience within a prestigious corporate banking environment. The role acts as a key liaison between the client, internal stakeholders and the events coordination team, ensuring consistent service delivery, operational excellence and strong people leadership.
Key Responsibilities
* Act as the primary point of contact for key client stakeholders, building strong, professional relationships.
* Support the Events Manager in planning and delivering meetings, events and high‑profile client activity.
* Ensure all meetings and events are fully briefed, planned and delivered to agreed standards.
* Oversee day‑to‑day operations, including visitor management and telephony services.
* Lead, coach and develop the Client & Events Coordinator team, including scheduling, performance management and training.
* Maintain and keep onsite Standard Operating Procedures (SOPs) up to date.
* Provide a high‑quality welcome and client experience, both in person and through other communication channels.
* Proactively troubleshoot issues and manage escalations, resolving them professionally and efficiently.
Professional and Personal Competencies/Qualifications
* Previous experience in a client‑facing corporate, hospitality or events environment.
* Proven people management experience with an approachable and supportive leadership style.
* Experience supporting or delivering professional meetings and events.
* Strong organisational skills with the ability to manage multiple priorities.
* Excellent written and verbal communication skills.
* Highly customer‑focused with a proactive, solutions‑driven mindset.
* Strong attention to detail and the ability to remain calm under pressure.
* Passionate about delivering outstanding client experiences, with strong problem‑solving and conflict‑resolution skills.
Equal Opportunity Statement
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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