Job Description
Are you looking to work as part of a successful sales team?
Do you have a great customer service experience?
Do you want to join a team that works closely with academic customers from across the UK /EMENA region?
Do you have an enquiring mind and an eye for detail?
Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team, you will be providing an essential link between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the region. This position is a key role within the Journals Sales Team working across all subject areas, including Social Science and Humanities, Science and Technical and Medical.
Closing date 5th of January 2026
Although the closing date for applications is January 5, 2026, we will begin interviewing suitable candidates immediately and may conclude the hiring process earlier if a successful candidate is identified.
Key tasks will include:
1. Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
2. Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
3. Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
4. Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on Journal Collection title lists and prices.
Qualifications
What we're looking for:
5. Communicate effectively both verbally and in writing with our customers and at all levels across the business.
6. Have excellent time management and organisational skills, including experience working to tight deadlines.
7. Demonstrate a flexible, proactive, and enquiring outlook with excellent attention to detail.
8. Be a strong team player who is supportive of the wider team.
9. Have experience with Microsoft Office programs (Outlook, Word, Excel), including the ability to search and compile spreadsheets from data.
10. Show a strong willingness to learn and develop expertise in Excel, SAP, and Salesforce to support the team’s operational and sales processes.
As this role supports sales across the UK/EMEA region, an interest in and awareness of country cultures and/or the ability to speak an additional European language would be advantageous, but is not essential. Publishing industry knowledge would also be desired, but is not essential, as full training will be provided.
Additional Information
What we offer in return:
11. An excellent work/life balance with a fantastic, flexible working culture
12. 25 days annual leave
13. 3 additional discretionary days leave for Christmas
14. 4 paid volunteering days annually
15. Additional day off for your birthday each year
16. Seasonal social and charitable events
17. Excellent training and development opportunities
Additional information:
Training And Professional Development:
We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.
Interview process:
Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.