⭐Employment Type: 12 Month Contract position
⭐Workplace Type: Hybrid (3 days a week in office)
⭐Location: Osterley
Senior Content Designer
Lead content design at scale across complex digital experiences
We’re looking for a Senior Content Designer to play a pivotal role in shaping how millions of customers interact with sophisticated digital products in the media, entertainment, and connectivity space.
You’ll work within a value stream, partnering with multiple product teams to design content that is clear, inclusive, and grounded in user needs, while also driving measurable business outcomes. This is a role for someone who is confident operating autonomously, brings strong editorial judgement, and can influence product direction through content.
You’ll be supported by senior design leadership, while also acting as a senior voice for content design, helping to raise the bar across teams and contribute to a growing, maturing discipline.
What you’ll be doing:
Content design & delivery
* Own and deliver content across end-to-end customer journeys, covering both assisted and digital touchpoints
* Craft clear, human, and accessible content aligned to user needs, organisational goals, and content standards
* Work directly in design tools alongside product designers, shaping content in context, not in isolation
Collaboration & influence
* Partner with multiple product teams within your value stream, embedding content into the product development lifecycle
* Collaborate closely with engineering, research, design, and optimisation specialists
* Engage and influence stakeholders across the business—bringing clarity, aligning teams, and driving decisions through evidence
Evidence-led practice
* Plan and run unmoderated content testing (e.g. using UserTesting)
* Work with research teams to shape and contribute to moderated research where needed
* Use analytics and behavioural data to evaluate performance, iterate, and make confident, insight-led recommendations
Information architecture & accessibility
* Define and maintain clear information hierarchies across journeys and platforms
* Ensure content meets WCAG accessibility standards, championing plain language and inclusive design
* Proactively identify and resolve accessibility challenges in collaboration with design and engineering
Raising the standard
* Contribute to evolving content patterns, frameworks, and ways of working
* Drive consistency and scalability through shared standards and reusable patterns
* Act as a senior advocate for content design—coaching others and demonstrating its strategic value
What you’ll bring
* Proven experience as a Senior Content Designer working on digital products or services within large, complex organisations
* A strong track record of designing content across multiple journeys and touchpoints, balancing user, business, legal, and brand considerations
* Experience working in multidisciplinary product teams, partnering effectively with designers, engineers, and researchers
* Strong stakeholder management skills, with the ability to articulate decisions clearly and influence outcomes
* Hands-on experience planning and running content testing, and applying research and data to improve outcomes
* Deep understanding of information architecture, accessibility, and inclusive content design
* Confidence operating with a high degree of autonomy—knowing when to lead, challenge, and collaborate
Nice to have
* Comfortable working in Figma
* Exposure to optimisation and analytics tools such as ContentSquare and Customer Journey Analytics (training provided)