Job Title: Migration Manager
Reports To: Head of Change & Improvement
Location: Cardiff
Job Overview
* Lead and manage supplier migrations from legacy settlement into SMS’s Market Wide Half-Hourly Settlement services.
* Oversee onboarding and offboarding activities for suppliers.
* Interface with Industry via the Migration Control Centre, identifying trends and implementing efficiencies.
* Provide insights to support the business, customers, and industry forums.
* Ensure client satisfaction, resource coordination, and alignment with business objectives.
Key Responsibilities
* Client Satisfaction: Drive internal and external client satisfaction through effective communication and relationship management.
* Resource Planning: Develop and maintain resource models to ensure all migration activities are adequately resourced.
* Performance Management: Ensure contractual and industry SLAs are consistently met; implement improvements where needed.
* Monitoring & Reporting: Maintain tools to track key metrics; provide reporting as required.
* Policy Adherence: Ensure compliance with all company processes, policies, and procedures.
* Business Growth: Identify and develop growth opportunities with existing and new clients.
* Migration Tracking: Monitor progress of migrations via systems and management tools to keep projects on schedule.
* Stakeholder Communication: Lead communication strategies, represent SMS in industry and client meetings, and provide migration updates.
* Process Improvement: Ensure processes are documented, maintained, and consistently implemented; foster a culture of continuous improvement.
* Safety & Quality: Uphold company safety, health, environmental, and quality standards in all project delivery.
Skills & Knowledge
* Strong workload management and delegation skills.
* Demonstrable commitment to self-development.
* Resilience and adaptability in a dynamic environment.
* Customer expectation management and escalation handling.
* Leadership experience in resource coordination and performance management.
* Commercial awareness of service contracts and business development.
* Excellent verbal and written communication skills.
* Knowledge of industry standards and compliance requirements.
* Understanding of safety, environmental, and quality systems.
Personal Attributes
* Strong leadership, motivation, and team-building skills.
* Clear, confident, and concise communicator.
* Proactive problem-solver with creative solutions.
* Resilient and adaptable under pressure.
* Client-focused with a commitment to exceeding expectations.
* High attention to detail across data, budgets, and timelines.
* Collaborative team player fostering mutual support.
* Organised, efficient, and results-driven.
* Integrity-led with strong ethical values.
* Self-motivated with a growth mindset.
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