STORE MANAGER
Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast growing business and entering more exciting markets in 2023 whilst growing our E-commerce and B2B platforms.
What you'll be doing:
Drive the business, embed change and improve our store performance. Our Store Managers are key in implementing fantastic standards, maximising sales, recruiting and delivering fantastic customer and team experiences every day.
Key responsibilities:
* Deliver excellent service to ensure high levels of customer satisfaction and leading by example.
* Motivate the sales team to meet sales objectives by training and mentoring staff.
* Ensure that all products served to guests conform to standard and are of good quality
* Responsible for the recruitment and development of the team
* Proactively dealing with any employee relation issues
* Create business strategies to attract new customers, expand store traffic, and enhance profitability.
* Train, and oversee new staff.
* Respond to customer complaints and concerns in a professional manner.
* Ensure store compliance with health and safety regulations.
* Develop and arrange promotional material and in-store displays.
* Prepare detailed reports on buying trends, customer requirements, and profits.
* Undertake store administration duties such as managing store budgets and updating financial records.
* Monitor inventory levels and order new items
* Working closely with the Lab and maintaining communication
* Managing P&L and monitoring all controllable costs including payroll
Benefits:
* Highly competitive salary
* 50% product discount
* 28 days annual leave (inclusive of bank holidays)
* £12 daily allowance for food and beverage
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