This is a standout opportunity for a commercially minded Operations Manager who thrives in an SME environment-someone who can oversee day‑to‑day operational performance while identifying and driving opportunities to increase sales, strengthen customer value, and support ongoing business growth.
Working closely with the Managing Director, you will be the senior on‑site leader, accountable for operational efficiency, team performance, service quality, and the commercial activity that underpins revenue growth.
Key Responsibilities:
Oversee the daily running of the sites, providing clear, proactive leadership across production, service, hotline support, support staff, and the project management team.
Act as the visible "face of the office", ensuring smooth operational flow, strong inter‑team communication, and a positive, performance‑driven culture.
Lead, motivate, and upskill teams to ensure efficient processes, strong collaboration, and consistent delivery standards.
Work with Project Managers to ensure seamless end‑to‑end execution of all projects, from planning through to customer handover.
Support continuous improvement initiatives across operations, workflows, and internal communication.
Take a consultative selling approach-understanding customer needs, challenges, and investment plans to identify appropriate technical or service‑led solutions.
Develop opportunities within the existing customer base by strengthening relationships and introducing new products, upgrades, and service offerings.
Re‑engage dormant or lapsed accounts with a focus on rebuilding value and identifying new revenue streams.
Partner with the Managing Director on commercial planning, pricing strategy, pipeline management, and identifying new market or revenue opportunities.
Conduct customer site visits across the UK & Ireland to build rapport, uncover commercial opportunities, and maintain strong market visibility.
Gather feedback and market intelligence to influence future service offerings, product development, and operational improvements.
Ensure service levels remain consistently high and customer queries are resolved quickly and professionally.
Coordinate effectively between service teams, technicians, and project managers to deliver a seamless customer journey.
Identify improvements across service delivery, resource planning, and aftersales support to enhance customer satisfaction and retention.
Collaborate with the Systems & Process Development Manager to improve CRM utilisation, operational reporting, forecasting accuracy, and business data visibility.Beneficial Skills / Experience:
Strong operational management and people leadership experience within an SME environment, ideally manufacturing or technical engineering.
A commercially minded manager with experience driving sales opportunities, account growth, or customer development.
Confident communicator able to build strong internal alignment and high‑value customer relationships.
Hands‑on, proactive approach with the ability to manage multiple priorities at pace.
Experience guiding or supporting service, technical, or project-based teams.
Comfortable working with CRM systems and using data to inform decisions and commercial plans.
Positive, solutions‑driven leader who sets high standards and leads by example.
Full UK driving licence with willingness to travel to customer sites across the UK and Ireland