Job Introduction
A Bit About The Role
As our new Restaurant Manager, you’ll be accountable for all aspects of the department. As part of this you will:
* Be accountable for all aspects of the department including: sales, profit, costs, people, operation and product.
* Manage and lead the team confidently to deliver an extraordinary customer experience and impeccable service – you will be someone that the rest of the team will look up to.
* Deliver the impeccable service our customers expect, with a genuine passion for health and fitness and the range of dishes we offer as well as knowledge of products and all the different things we sell at Selfridges.
* Be accountable for owning and delivering department objectives including sales, stock‑loss and payroll, ensuring our company values and principles remain the foundation of team behaviour and interaction with customers.
* Consult with customers and clients on a range of food, drink and service offerings in our restaurants.
* You’ll also be responsible for supporting the wider area in delivering their objectives by providing support and cover as required.
A Bit About You
* You’ll be a natural leader who takes great pride in leading and mentoring a team to achieve great success.
* You’ll know restaurants inside and out, with a keen curiosity to discover and explore more about the industry to share with others.
* You’ll have a hands‑on approach and a flexible management style where you’ll treat your department as if it were your own business.
* As a part of our team in restaurants, you’ll demonstrate a keen interest in delivering the world‑class standards and customer experience that we are renowned for.
* You’ll always look to genuinely connect with customers and you’ll have a good time doing it too (there’s no fun like work after all, as Harry Gordon Selfridge once said!)
* You’ll be super professional, with the ability to handle tricky situations in a calm, diplomatic way.
* Your communication skills will be strong and effective, and you’ll display a confident understanding of restaurant operations.
* A positive, can‑do attitude is what we love here, and you’ll always be prepared to go above and beyond for our customers.
This job is a brilliant opportunity to surround yourself by a diverse team, with experience across an array of catering and hospitality disciplines from which you can learn a great deal.
Selfridges
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