An exciting opportunity has arisen, we are looking to increase our team at the Vale Resort and are currently recruiting for a Guest Relations Manager.
The Vale Resort, a premier 4-star resort, nestled in the Welsh countryside, offers far more than your luxury hotel With 143 bedrooms, 2 championship golf courses, Wales' largest spa, an award-winning restaurant and exceptional sporting facilities – we are quite simply one of the UK's most desirable hospitality workplaces.
We pride ourselves on creating memorable experiences for our guests while fostering a supportive environment for our employees.
We are looking for a Guest Relations Manager that can provide our guests with a 5* experience. The successful candidate will be friendly and outgoing with exceptional customer service skills.
About the Role:
Working as part of the Resort management team as a duty manager you will collaborate across the resort with colleagues at all levels. Duties include:
* Welcoming guests to the resort providing a personalised service
* Providing guests with information about the resort, services and local attractions
* Handling enquiries and special requests from guests swiftly and professionally
* Working closely with front office and food and beverage teams to enhance guests stays and satisfaction
* Monitoring online reviews and guest feedback
* Maintaining a strong presence in the lobby and public areas to engage with guests
About you:
* You'll have previous experience with a background in hospitality
* Strong communication skills with the ability to build rapport
* Ability to motivate and engage teams across the resort
* Committed team player that can drive to achieve high standards
* Ability to work flexibly including early mornings, evenings, weekends and provide occasional night cover
What's in it for you
As an employee you can enjoy a range of incredible perks:
* Retail & leisure discounts
* Complimentary gym membership and driving range
* Discounted food, drinks and accommodation
* A number of benefits for continued service
* We also extend our discounts to family and friends so they don't feel left out
Not only that but we are proud and committed to invest in our employees, we strive to give you the skills and tools you need to build your career with us. Just walking around the Resort you'll meet a number of people who have grown their careers with us.
The Vale Resort – Part of the Leekes Retail and Leisure Group:
Leekes Retail was established in 1897 as an ironmonger in the Welsh Valleys and the group has grown and diversified over the last 120 years.
It remains a family business run by the fourth generation with the retail division trading from 4 large home department stores, 2 furniture stores and a builders' merchants, whilst the leisure group two four-star hotels – the Vale Resort and a 17th century grade I listed castle Hensol Castle in addition to a gin distillery and visitor centre.
Job Types: Full-time, Permanent
Pay: £27,863.05 per year
Benefits:
* Company pension
* Employee discount
* Gym membership
* On-site parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Pontyclun CF72 8JY: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person