Overview
At Screwfix, our decisions are powered by data, insight and understanding our customers. And that’s where you come in.
As a Senior Analyst working in our Customer Data team, you’ll be at the forefront of shaping how we connect with millions of customers every day. Your work won’t just sit in dashboards – it will directly influence commercial strategy, marketing campaigns, and the products we bring to market. From spotting trends before they happen to building predictive models that guide multi-million-pound decisions, your insights will drive real business impact.
This is a role for someone who thrives on big questions, complex data, and turning insight into action. If you want to see your analysis shape strategy, improve the customer experience, and fuel growth across the business, this is the opportunity for you.
What's in it for you?
1. Discretionary annual bonus up to 20%
2. 33 days' holiday (including bank holidays, 5 of which can be taken flexibly)
3. Hybrid working with up to 2 days working from home
4. Flexible start and end times around core working hours
5. Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
6. EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle
7. Up to 14% employer pension contributions
8. Life cover up to 4x your salary
9. Health cash plan and discounted gym memberships (up to 25% savings)
10. 20% discount at Screwfix and B&Q
Responsibilities
11. Conduct analysis into customer behaviour, purchasing patterns, and sales data to identify trends, opportunities and actionable insights to inform decision making to enhance commercial decision making and drive business performance.
12. Translate complex data into an understandable and actionable format through engaging reports and dashboards that communicate key findings and recommendations to senior stakeholders and board members.
13. Build predictive models to support business decision making.
14. Delivering data experimentation to optimise how we target and segment consumers for targeted offers and promotions.
15. Develop and maintain customer segmentation models to inform targeted marketing and sales strategies.
16. Lead on building relationships with key stakeholders, challenging and questioning the ask to build a good understanding.
17. Mentor and support junior members of the analytics team, providing guidance, fostering their professional development and advancing their analytical skills.
18. Collaborate with cross-functional teams to align customer insights with business objectives and to drive customer-centric strategies and decisions.
19. Conduct regular 1 to 1s and quarterly check ins with direct reports, engaging with regular feedback, supported development plans/performance objectives, and a robust succession plan.
Qualifications
20. Experience in customer data/analytics, ideally within the retail industry. Strong predictive analytics background, preferably in customer marketing
21. Strong expertise in data analysis and statistical modelling. Experience of data science and machine learning techniques.
22. Significant experience and strength in data visualisation and storytelling – able to communicate complexity in a straightforward and visually engaging manner, creating a compelling narrative.
23. Proficiency in analytical tools
24. Proficiency in data visualisation platforms
25. Strong relationship management skills, able to build high quality relationships with a range of internal stakeholders.
26. Experience in coaching and developing others.
At Screwfix, Your Wellbeing Comes First:
Financial wellbeing
27. Wagestream access to track earnings and save
28. Access to the Kingfisher Share Scheme
29. Colleague support fund
30. Exclusive offers and discounts via our Hapi app
31. Cycle-to-work scheme and savings on bikes
Every day benefits
32. Career progression and development programmes
33. Coaching and mentoring to help you thrive
34. Access to wellbeing resourcing including PepTalk
35. Support networks available
Recruitment Process
We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.
We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.
Sustainability at Screwfix
We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.
We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.