About the Role and Our Ideal Candidate We are a groundbreaking, innovative housing partnership working as a not for profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton. The housing stock is owned by the London Borough of Sutton, the day to day management, maintenance and asset investment is the responsibility of SHP. We embarked on a large transformation programme for both residents and colleagues, have achieved Customer Service Excellence and the Domestic Abuse Housing Alliance (DAHA) accreditation, and will be delivering our new asset investment programme based on the best stock condition survey data in the sector, delivering investment to residents homes, fire and building safety works along with much more. We have a strong commitment to colleague engagement, health, wellbeing and flexible working. We are looking for a skilled professional who is able to lead the Home Ownership Service reporting to the Operations Director. The successful candidate will be responsible for a range of duties including service and major works billing and collection, right to buy and resales, leading the buy back and acquisition programme on behalf of LB Sutton, carrying out Section 20 consultation for major works, procurement and long term qualifying agreements, representing SHP for regeneration sites and develop new business opportunities to provide leasehold and shared ownership services for third party organisations, and will be able to forge strong collaborative relationships with a wide range of key stakeholders to deliver successful outcomes for residents and partners. An ambitious and inspirational leader you will inspire colleagues with their passion for home ownership and customer service excellence. You will have a proven track record of achievement at senior level in social housing, either with a local authority or a registered provider. It is desirable for you to be a member of a relevant professional body such as the Chartered Institute of Housing or equivalent or be willing to undertake professional development leading to a qualification. You must be passionate about excellent customer service, meeting challenging performance outcomes and training and developing knowledge in others. You will be an excellent communicator, able to influence across the business and have the confidence and professionalism to work with colleagues at all levels. With experience of operating at a senior leadership level in a housing context, you’ll have experience of budgeting, financial forecasting and reporting within a commercial setting and a good understanding of housing and landlord regulatory compliance requirements. Commercially driven and able to deliver efficiency savings and achieve value for money but through collaborative working to achieve the best outcomes for tenants. Experience of working in a client / contractor relationship delivering performance and financial targets will be a key part of this role. Out total reward offer includes: 33 days annual leave, plus 8 statutory holidays Local Government Pension Scheme Simply Health medical cash plan Modern and flexible working environment Hybrid working HOME Awards Personal and professional development Before applying please refer to the Role Profile and ensure you meet the essential criteria.