Job Title: Service Manager – Learning Disability and Mental Health
Location: Midlands and North West, United Kingdom
About Marva Group
Marva Group is a dynamic and fast-growing parent company with a diverse portfolio of healthcare businesses, including care homes, recruitment services, domiciliary care, and specialist health solutions. We are committed to delivering excellence across the healthcare continuum by empowering our subsidiary companies through strategic oversight, shared services, and a unified vision of care.
Job Summary
We are seeking a compassionate, driven, and experienced Service Manager to lead our supported living services for adults with Learning Disabilities and Mental Health needs. This is a full-time position that combines office-based responsibilities with field work, ensuring our services are person-centred, compliant, and of the highest quality.
You will be responsible for overseeing the day-to-day operations of our supported living care services, managing care teams, ensuring regulatory compliance (CQC), and delivering meaningful outcomes for the people we support.
Key Responsibilities
Operational Management
* Lead and manage the safe delivery of supported living services in line with company policies and CQC regulations
* Ensure service continuity by managing rotas, staff deployment, risk assessments, and on-call cover
* Monitor service KPIs and address any operational or quality concerns promptly
Team Leadership
* Recruit, train, supervise, and support care coordinators, support workers, and field-based staff
* Conduct regular supervisions, performance reviews, and team meetings
* Promote a positive, inclusive, and accountable team culture
Compliance & Quality
* Ensure full compliance with CQC standards, safeguarding protocols, and health & safety regulations
* Maintain accurate records, including care plans, risk assessments, incident logs, and audits
* Lead or participate in inspections, internal audits, and external reviews
Client & Stakeholder Engagement
* Act as the primary point of contact for service users, families, social workers, and commissioners
* Conduct regular reviews to ensure services remain person-centred and meet individual needs
* Handle complaints, concerns, and feedback in line with company policies
Service Development
* Identify and implement opportunities for service improvement and growth
* Collaborate with senior leadership to mobilise new care packages or contracts
* Contribute to strategic planning and continuous service development initiatives
Requirements
* Proven experience as a Service Manager role in a supported living setting
* Strong understanding of the needs of adults with Learning Disabilities and Mental Health conditions
* NVQ Level 5 in Health & Social Care
* Excellent knowledge of CQC regulations and experience leading compliant services
* Skilled in rota management, team development, and performance improvement
* Compassionate, resilient, and committed to high-quality, person-centred care
* Full UK driving licence and willingness to travel locally for field-based support