Barchester Healthcare is recruiting a Regional Customer Relationship Manager to join one of their divisions. The successful candidate will be a professional sales professional who will support the region to increase occupancy. This is an opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.
Main duties of the job
The Regional Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, as well as networking within the local community to raise the profile of the home and generate enquiries. They will also support local and wider marketing activities to generate enquiries, drive conversion rates, and increase occupancy. The ideal candidate will have proven sales and marketing experience, preferably in healthcare, and be self‑motivated and target‑driven.
About us
Barchester Healthcare is an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing residents with exceptional quality care. They are dedicated to ensuring that their team are respected and their contribution valued, offering progression opportunities and a supportive work environment.
Job responsibilities
Competitive salary plus commission + Car Allowance
* REWARDS PACKAGE:
o Attractive salary, alongside a competitive commission structure
o Access to a range of retail and leisure discounts
o Access to a range of wellbeing support and Best Doctors Service
o Opportunity to develop within a hugely supportive team
* RESPONSIBILITIES:
o Managing enquiries to improve the conversion rates and achieve occupancy targets
o Excellent communication skills.
o Networking within the local community to raise the profile of the home and generate enquiries
o Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
o Identifying opportunities to improve sales and marketing performance
* NEED TO HAVE:
o Have proven sales and marketing experience preferably in healthcare but not essential
o Have the ability to analyse data on Salesforce or similar CRM application
o Be self‑motivated and target‑driven
o Have interpersonal and professional qualities
o Confident user of Microsoft Office (Excel/Powerpoint)
o Full UK driving licence.
* NEED TO DO:
o Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner.
o Responsible for all sales activity for the home.
o Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
o Engage with residents and relatives to understand their experience and requirements.
o Respond to sales enquiries.
o Actively generate leads and identify local marketing opportunities.
o Maintain a contacts database.
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications
* The successful candidate should have proven sales and marketing experience, preferably in healthcare, as well as the ability to analyse data on Salesforce or a similar CRM application. They should be self‑motivated, target‑driven, and have excellent interpersonal and professional qualities. A full UK driving licence is also required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceSalary expectations will be discussed at interview stage.
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