Client Services Administrator
Permanent/Full time
Location: Milton Keynes Area
Salary: Circa £26,000
This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.
Key Responsibilities:
* Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
* Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
* Liaise with global technical support teams to investigate and resolve participant-related issues.
* Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
* Provide ongoing administrative support across various aspects of the programme.
* Support the maintenance of key documentation such as process guides, trackers, and client reports.
* Offer assistance across other specialist departments and team projects when capacity allows.
Person Specification:
* Proficiency in Microsoft Outlook and experience using database systems.
* Background in a customer service or support-focused environment.
* Strong interpersonal skills and the ability to build rapport with programme participants.
* Excellent communication skills, both written and verbal.
* Effective time and task management abilities.
* Strong problem-solving skills and the ability to see participant queries through to resolution.
* High attention to detail and commitment to quality.
* Additional language skills (written and verbal) are advantageous but not essential.
This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.