Customer Solutions Design Specialist (Cisco Call Manager)
BT Group - Manchester, England, United Kingdom
Closing Date: 10/10/2025
Locations Considered: Manchester, Leeds, Gosforth, Birmingham and Belfast
Hybrid Working: 3 days in office and 2 days working from home
Why this job matters
You will work with our business customers, including some of the world’s leading brands, to understand their business objectives and translate them into a design that supports their aims for customer and agent experience.
What You’ll Be Doing
* Lead on design and delivery of Contact Centre solutions for BT Business Customers
* Provide end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life‑cycles
* Close collaboration with the customer representatives, understanding business and technical requirements
* Collaborate with stakeholders, e.g. bid, commercial, project throughout the entire bid life‑cycle
* Support the bid process with concept and proposal preparation, effort estimates
* Lead initiatives to look for efficiencies in solutions through use of patterns and templates, rather than bespoke requests
* Drive standardisation across teams to ensure operational procedures are in place, maintained and followed as appropriate
The Skills You’ll Need
* Decision Making
* Requirements Analysis
* Growth Mindset
* Risk Management
* Solution Design
* Technology Migration
What we'd like to see from your CV
* Extensive experience in design, delivery and deployment of voice and contact centre solutions
* Specific experience of Cisco Call Manager
Benefits
* 10% on target annual bonus
* BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
* X4 Salary Life Assurance
* Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
* 25 days annual leave (not including bank holidays), increasing with service
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks paid carer’s leave
* World‑class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile and TV package
* Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a hybrid model: 3 days a week at your contractual location with 2 flexible days per week.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
* Telecommunications
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