Job Description
Temporary Customer Care Advisor - 6 Month Contract 🌟\n\n📍 Dunfermline | Hybrid Working (3 Office / 2 Home Days)\n\n💰 £25,000 per annum\n\n🕒 Mon-Fri 8:30am-5:00pm | Early Finish Fridays!\n\nGot a big personality and a passion for people?\n\nIf you're the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported-this is your moment! We're on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!
\n\nJoin our client's incredible team who specialise in providing high-touch support to customers who've recently moved into their new homes. We're looking for someone who can confidently handle queries and issues with empathy, professionalism, and a smile-even when things get a little heated.\n\n🔍 What You'll Be Doing:\n\nBe the first point of contact for post-move-in customer queries and complaints.\nTake ownership of issues from initial contact through to fault resolution.\nDeliver a warm, supportive experience that reflects their commitment to customer satisfaction.\nNavigate multiple internal systems (including Dynamics) with ease and accuracy.\nCollaborate with in...