Customer Service Administrator
Location: Belper DE56 (Office-based)
Start Date: 5th May (Immediate interviews available)
Hours:
30 hours per week over 5 days
Shifts between:
Monday-Friday: 8am-6pm
About the Role
Brook Street is working with a leading Belper-based boiler company to recruit a Customer Service Administrator to join their team.
In this role, you will support both office-based teams and field engineers, ensuring jobs are completed accurately and on time. You'll play a key part in keeping service operations running smoothly through a variety of administrative and customer support tasks.
Key Responsibilities
Provide administrative support across multiple communication channels, ensuring timely and accurate responses
Handle enquiries from both business partners (B2B) and customers (B2C), delivering a high level of service
Support field engineers by processing job requirements and maintaining accurate job records
Coordinate spare parts and consumables to support smooth field operations
Work closely with Customer Care, Planning, and Spares teams to improve processes and service delivery
Use spreadsheets, digital tools, and Salesforce to manage customer communication and updates
What We're Looking For
GCSE Maths and English (grade C/4 or above)
Strong organisational and administrative skills
Excellent communication skills, both written and verbal
Experience using customer databases and scheduling systems
Ability to work with postcode mapping and geographical data
A proactive, team-oriented, and customer-focused approach
Ability to manage multiple tasks and meet deadlines
Apply Now
If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy