Social network you want to login/join with: Customer Relations Officer, Ellesmere Port
col-narrow-left Client:
Cheshire West and Chester Council Location:
Ellesmere Port, United Kingdom Job Category:
Other - EU work permit required:
Yes col-narrow-right Job Reference:
6ee70efcce2d Job Views:
5 Posted:
29.06.2025 Expiry Date:
13.08.2025 col-wide Job Description:
Cheshire West and Chester Council is committed to providing excellent Adult Social Care services. We are a team dedicated to putting residents first and are investing in roles across our service areas to grow our dynamic, solution-focused team. We offer meaningful work, career progression, pay growth, and a good work-life balance. Join our welcoming, values-driven service to make a real difference for local people. Our values are Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment. The Community Access team is the 'front door' into adult social care, providing information, advice, guidance, and support. They conduct initial assessments, signpost to other services, and work mainly via telephone with opportunities for home visits. As a Customer Relations Officer, you will be the first point of contact for the department via calls, online submissions, and emails. You should have a professional telephone manner, good communication skills, be organized, and computer literate. Support will be provided to enhance your community knowledge. Your role includes preliminary screenings, maintaining accurate records, and providing efficient service. We seek customer-focused, dedicated, and motivated team players. We support adults to improve their lives through high-quality, person-centered social care. Our core values guide our work environment, fostering positive and inspiring spaces for colleagues and service users. Benefits include: Working in a forward-thinking council with shared values Understanding and helping meet care needs Connecting people to support services and community assets Opportunities for skill development and career growth Support from a proactive management team Qualifications and skills required: NVQ Level in Health and Social Care or equivalent (desirable) Enhanced DBS check and Adults and Children's Barred List (essential) Experience working with the public Understanding of care principles and practices Teamwork and organizational skills Ability to manage workloads independently Energetic, confident, and resilient personality Excellent interpersonal and telephone skills Ability to handle difficult customer situations This hybrid role involves working from council offices, visiting clients, and remote work. Benefits include discounts, holiday entitlement, pension scheme, training, recognition rewards, additional leave options, and an Employee Assistance Programme. Note: The council may withdraw this advert if sufficient applications are received. Sponsorship for international applicants is not available at this time.
#J-18808-Ljbffr