Reporting directly to the Director of Engines, this role at AJW Group plays a pivotal role in ensuring the smooth operation of our clients' aircraft engines. You will be responsible for providing exceptional customer service, supporting a substantial customer base, and contributing to our mission of delivering outstanding aviation support services.
Our Engines Department plays a crucial role in ensuring the smooth operation of our clients' aircraft engines through proactive maintenance and supply of required materials.
What you’ll be doing:
* Respond promptly to Requests for Quotations (RFQs) related to engine sales.
* Review stock positions against customer demand to ensure timely and accurate responses.
* Maintain and manage engine stock, ensuring availability for customer orders.
* Regularly communicate stock status and availability to the market
* Oversee and manage fan blade exchange programs, ensuring smooth execution and customer satisfaction.
* Manage sales of AJW-owned teardown components, coordinating with internal teams for effective sales processes.
* Collect, record, and analyse market intelligence related to pricing and trends at the piece parts level.
* Utilise this intelligence to make informed decisions and develop pricing strategies
* Procure necessary materials through external relationships based on demand, ensuring timely availability and cost-effectiveness
* Advise on material upgrades, collaborating with repair teams and customers to identify opportunities for enhancement.
* Manage the process of upgrading materials, ensuring quality and performance improvements
* Extensive experience in a customer service or support role, ideally within the aviation industry.
* Exceptional communication and interpersonal skills, with a demonstrated ability to build and nurture strong customer relationships.
* Understanding of technical acumen related to aircraft engines and their components is desirable.
* Outstanding problem-solving skills and the capacity to thrive under pressure.
* Familiarity with CRM software and Microsoft Office Suite.
* Meticulous organisational skills and an unwavering attention to detail.
* A proactive and customer-centric approach to service delivery.
* Flexibility to adapt to shifting priorities in a dynamic work environment.