Internal Account Manager
Routeco is looking towards a bright future as a growing part of Sonepar, an independent family-owned company with global market leadership (46,000 people, an annual turnover of 32.4 billion euros) in B-to-B distribution of electrical products, solutions and related services. You’ll be joining a growing organisation in the UK of over 250 associates at one of the UK's leading distributors of industrial automation and control products.
We encourage development and progression both within individuals and in the business by constantly moving forward and are open to acquisitions that help to strengthen our skills and offerings to also provide the best for our customers and our associates.
If you are looking for a company that has a long-term vision and cares about its people and the planet, then look no further.
We want you to join and contribute to a team that is constantly striving to be La Référence.
ARE YOU THE PERSON WE ARE LOOKING FOR?
Location: Milton Keynes [Office Based]
As a Proactive Internal Account Manager at Routeco, you will play a vital role in fostering the retention and growth of our valued customer base. Through proactive outreach and exceptional relationship-building skills, you will ensure long-term, mutually beneficial relationships with our clients. This role primarily involves virtual sales and telephone communication.
Key Responsibilities
Develop and maintain meaningful relationships with assigned customers, understanding their needs and providing tailored solutions.
Achieve set profitability and revenue targets by effectively managing customer accounts and identifying growth opportunities.
Take ownership of call KPIs in alignment with established targets, ensuring consistent and high-quality communication with customers.
Proactively expand the number of spending accounts by engaging with existing customers and securing additional business.
Collaborate with sales teams across Routeco to optimize the customer experience and deliver comprehensive solutions.
Attend sales meetings and provide requested information promptly and accurately.
Generate and follow up on leads from marketing activities, contributing to the overall sales pipeline.
Identify projects that could benefit from the involvement of Area Sales Managers and External Sales Managers.
Demonstrate proficiency in using internal systems and Microsoft Office tools, with strong attention to detail.
Take ownership of personal development by actively participating in performance evaluations and learning initiatives aligned with Routeco’s core competencies.
Qualifications/Experience
Previous experience in sales or account management, preferably within a B2B environment.
Strong communication and interpersonal skills, with a passion for building and maintaining relationships.
Proven track record of achieving sales targets and delivering exceptional customer service
Self-motivated, results-oriented, and adaptable to changing priorities.
Proficiency in using internal systems and Microsoft Office applications.
Commitment to adhering to Health & Safety policies and procedures
WHAT DO YOU NEED TO BRING TO ROUTECO?
A good standard of education is required, particularly in Maths & English.
Influencing and motivational skills are critical requirements for the role.
The job requires the ability to finish projects and take tasks through to their natural conclusion.
Good day to day planning capabilities are an essential for satisfactory performance
Previous experience within a Proactive sales environment is essential.
Excellent working knowledge of Microsoft products
Natural telephone manner to all levels of customers
Knowledge of Automation and Control products would be advantageous.
The role holder will be required to stand up to assertive challenges from others.
WHAT ROUTECO CAN OFFER YOU
Base salary: Competitive
Monthly commission: performance-based monthly commissions, rewarding achievement of individual targets.
Generous Time Off: Start with 25 days of annual leave, increasing with length of service up to 30 days with the option to flex up/down 5 days.
Long Service Rewards: Celebrate your milestones with special gifts and up to 5 extra holiday days in your anniversary year.
Wellness Benefits: Access a health and wellbeing cashback scheme
Financial Security: Benefit from life assurance coverage at 2 times your salary.
Free Shares: you will be eligible to receive free shares after completing 3 years of service.
Pension Plan: Join our group personal pension plan with a 5% employer contribution.
Continuous Learning: 1 hour of protected development time every week to enhance your skills
Family-Friendly Leave: Enhanced maternity and paternity leave.
Recognition: Receive discretionary ‘on the spot’ and value-based awards for outstanding performance.
Volunteer Time Off: Get paid time off for participating in our volunteering programs.
Exclusive Discounts: Access the Associate Discounts Portal for savings.
Referral Bonuses: Earn financial reward for referring talented individuals.
Cycle Scheme: Access to salary sacrifice Cycle Scheme.
Wellbeing Support and Employee Assistance: Access a 24/7 support program through Unum, and Mental Health First Aiders.
Fitness Benefits: Enjoy gym membership discounts.
Workplace Giving: Contribute to meaningful causes.
As part of our commitment to increase workplace diversity, we have introduced the practise of anonymising c.v.s to help remove bias by omitting personally identifiable information, such as name, gender, age and education.
We aim for an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
A Culture of inclusivity where People, Planet and Purpose are a core Pillar.
Are you ready to make a difference?
REF-(Apply online only)