Job Description
Contact Centre Agent
Location: Staffordshire (Hybrid following probation)
Salary: £24,570 + uncapped commission
Hours: Full-time
We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development.
Benefits as a Contact Centre Agent:
* £24,570 basic salary + uncapped commission
* Hybrid working model (3 days office / 2 days home after successful probation)
* 25 days annual leave plus bank holidays
* Mandatory office shutdown between Christmas and New Year
* Dedicated 2-week training programme
* Flexible shift patterns
* Company pension scheme
* Company sick pay scheme
* Free onsite parking
...