Overview
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Join our team: 2 weeks ago Be among the first 25 applicants. Week 1 schedule and Week 2 schedule are listed below.
* Week 1: Sunday 10:30-18:30; Wednesday 10:00-18:00; Thursday 10:00-18:00; Friday 10:00-18:00
* Week 2: Monday 10:00-18:00; Tuesday 10:00-18:00; Thursday 10:00-18:00; Saturday 10:00-18:00
Purpose and scope of the role described below outlines how you will contribute to delivering excellent service and customer experiences.
Responsibilities
* Serve our customers efficiently and brilliantly well – on the shop floor and at service points
* Deliver “best in town” standards through presentation, availability, and keeping the store clean and tidy
* Utilise all digital tools and communication channels to do the job and enhance the customer experience
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support others in building skill and confidence
* Own their own learning and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions and selling opportunities
* Have great product knowledge to sell and recommend our products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Deliver standards of presentation, availability, and cleanliness
* Utilise digital tools and channels to perform the role
* Encourage feedback to drive improvements
* Support colleagues to build skills and confidence
* Engage in learning and development, including digital learning solutions
* Understand daily sales targets, priorities, and promotions
* Demonstrate strong product knowledge and selling skills
* Proactively engage with customers to identify needs and offer recommendations
* Align with store priorities and responsibilities
* Perform tasks efficiently and in accordance with SOPs
* Minimise waste and optimise processes
* Maintain safe and compliant working practices
Key Capabilities
* Understands how M&S operates, its strategy, future, and the role they play
* Delivers excellent work with attention to detail
* Open to and acts on feedback
* Sets personal objectives with the line manager in line with business plans
* Plans and manages own work efficiently to meet objectives
* Curious and asks questions to challenge the status quo
* Communicates clearly and simply
* Maintains positive relationships by listening and connecting with people
* Adapts to change and handles challenges effectively
Technical Skills / Experience
* Contributing to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up-to-date knowledge of the commercial operation and basic standards
* Good level of digital capability and use of digital tools
* Understand customer needs and spot selling opportunities
* Ability to adapt to change
* Knowledge of VM principles
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
Industries
* Retail
Referrals increase your chances of interviewing at Marks and Spencer by 2x
Get notified about new Customer Assistant jobs in Down, Northern Ireland, United Kingdom.
#J-18808-Ljbffr