Job Description
The Role
As Quality Assurance Co-ordinator, you will be responsible for monitoring performance against defined quality standards, conducting structured audits, analysing data and working closely with teams to support ongoing improvements.
Key responsibilities include:
* Conducting regular and monthly audits using a structured scorecard methodology
* Ensuring adherence to internal quality standards and relevant industry requirements
* Providing clear, balanced and constructive feedback based on audit outcomes
* Working collaboratively with stakeholders to implement quality improvements and best practice
* Collecting, analysing and reporting quality data to support regulatory and policy requirements
* Maintaining accurate records, MI and quality documentation
* Supporting continuous improvement initiatives across the business
Candidate Requirements
Essential:
* Proven experience in a Quality Assurance or Quality Control role
* Strong track record of consistently meeting daily, weekly and monthly targets
* Excellent written and verbal communication skills
* Strong analytical capability with the ability to interpret data accurately
* Exceptional attention to detail and a high standard of accuracy
* Confident decision-making skills, supported by evidence and data
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment
* Strong IT skills, particularly Microsoft Excel
* A collaborative, team-oriented working style
Desirable:
* Knowledge of FCA regulations, particularly within motor finance or regulated environments
* Experience providing outcome-based feedback to a range of stakeholders
* Previous use of a Quality Management System
Working Pattern & Flexibility
The standard office hours are:
* Monday to Thursday: 08:00 - 16:00 (30-minute lunch)
* Friday: 08:00 - 13:00
However, the organisation offers genuine flexibility, including:
* Flex-time start between 07:00 and 11:00, subject to business requirements
* The option to request up to 2 days working from home per week, where operationally feasible
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