Experienced and dedicated Reception/Reservation manager is required for a stunning restaurant in Hammersmith. £42,000-45,000.
Job Title: Reception/Reservation Manager
Location: Hammersmith, West London
Salary: £42,000 - £45,000 per annum (depending on experience)
We are seeking a dynamic and experienced Reception/Reservation Manager to join the team at a casual fine dining restaurant in the vibrant area of Hammersmith. As the Reception/Reservation Manager, you will play a crucial role in ensuring the smooth operation of the front of house services, with a focus on reservations management and guest satisfaction.
Requirements:
* Previous experience in a high-volume hospitality establishment is essential.
* Familiarity with 7Rooms and Tripleseat software is highly desirable.
* Ideally based in West London or within a reasonable commuting distance to Hammersmith.
* A background in restaurant floor operations is preferred, with a strong understanding of front of house dynamics.
* Excellent communication and interpersonal skills, with a genuine passion for hospitality.
* Ability to work effectively under pressure and lead a team by example.
* Strong organizational skills and attention to detail.
* Flexibility to work evenings and weekends as required.
Key Responsibilities:
* Manage all aspects of the reservations system, ensuring accuracy and efficiency in booking procedures.
* Utilize 7Rooms and Tripleseat software to streamline reservation processes and maximize efficiency.
* Oversee the reception area, greeting guests warmly and providing assistance as needed.
* Lead by example in providing exceptional customer service, setting the standard for the front of house team.
* Collaborate with the management team to optimize table turnover and seating arrangements.
* Handle any guest inquiries, requests, or complaints in a professional and timely manner.
* Maintain a positive working relationship with both front of house and back of house staff to ensure seamless operations.
* Take a hands-on approach to the role, actively participating in day-to-day duties including working the door and reception.
This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. If you are ready to take on a leadership role and make a positive impact within the team, we want to hear from you!
Apply now as this lucrative opportunity will not be available for long!
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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