Business Support Manager
Reading
6-month contract
£510.00 per day Umbrella
Description
Our client is a Global Pharmacutical and biotechnology company and they are seeking a Business Support Manager to join our global clinical operations team. This role will focus on enabling efficient study start-up, monitoring, clinical trial management, and electronic Trial Master File activities, ensuring maximum end-user and external customer satisfaction.
Key Responsibilities:
* Participate in cross-functional global project teams, providing expertise and compiling user requirements for system development.
* Develop expert knowledge of relevant applications and advise on optimal utilization:
o Recommend business rules and system policies/procedures.
o Coordinate and perform administration tasks for key tools.
o Conduct User Acceptance Testing (UAT) and system validation.
o Manage quality checks and housekeeping activities.
o Develop system training and support events.
o Collaborate with process experts to define feature roadmaps.
* Analyse reporting options to support operational plan compliance.
* Troubleshoot escalated system issues.
* Identify opportunities for application improvements.
Key Skills:
* Strong project management capabilities.
* Broad understanding of global clinical operations processes and ability to translate these into integrated IT solutions.
* Flexibility to adapt to changing business needs and priorities.
* Effective technical and analytical skills to propose innovative solutions.
* Ability to collaborate within a multi-cultural, global, matrix organization.
* Leadership in cross-functional projects with global impact.
* Strong written and verbal English communication skills.
Desired Skills:
* Knowledge of Veeva Vault Clinical
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