Job Title Programme Lead (12 Month FTC)
Location Walsall
Salary Competitive
Hours 37 hours per week
Are you a dynamic leader with a passion for driving innovation and excellence? Join Echo Managed Services, part of the South Staffordshire group, as our Programme Lead! You'll spearhead transformative projects, manage top-tier client relationships, and optimize processes for peak performance. If you're ready to make a significant impact in a forward-thinking organization that values collaboration, integrity, and continuous improvement, we want to hear from you!
Who we are:
Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.
The Role:
1. Lead and manage a team of Workstream leads across the Implementation programme.
2. Lead internal and external programme boards and associated status reporting for clear and accurate workstream activities.
3. Manage programme RAID logs, change control processes, dependency mapping, action & escalation logs.
4. Manage client ...