Overview
Join to apply for the 3rd Line IT Support Engineer Copy role at Fleet Mortgages.
This role will be responsible for providing high level technical support to the business, ensuring effective resolution of complex IT issues.
They will be expected to plan, design and implement the company’s software, hardware and infrastructure solutions, including servers, storage, network and cloud environments. This role will act as system administrator and will be responsible for the maintenance of physical and virtual servers as well as cloud, PaaS and SaaS solutions, including installation, configuration and troubleshooting. The role will also be responsible for the implementation management of security measures, patching and controls in line with industry best practices to protect company data, alongside the established IT Security team. Act as technical lead on key business projects, ensuring stakeholder satisfaction and alignment with strategic objectives.
Responsibilities
* Maintain, upgrade, and manage our software, hardware, and networks across our on-prem and cloud estate.
* Cyber security focus – ensure the role is performed in line with cyber security best practices. Respond to incidents and perform regular security monitoring to identify and address vulnerabilities in collaboration with the IT Security team.
* Develop and provide training to Support engineers to enhance their technical skills, both face to face and in documentation form.
* Respond to and manage major incidents, communicating efficiently and effectively across the business and collaborating with 3rd party support teams to assist in swift resolution.
* Work within IT projects - provide technical direction for development, design, and systems integration.
* Create and maintain comprehensive technical documentation for all systems.
* Flexibility to work non-typical office hours, evenings and weekends to support patching, software upgrades and system releases.
* Collaborate with key business stakeholders to identify and implement efficiencies and improvements in line with continuous improvement to help the business achieve its goals.
* Ensure compliance with relevant industry regulations, standards, and data protection laws.
Qualifications
* Minimum of 5 years of experience in IT Infrastructure, ideally in a similar role
* Strong knowledge of Azure services, such as Entra ID, Defender 365, Sentinel, Intune, Azure networking and Azure storage solutions
* Anti Virus/EDR solutions
* Proficient in virtualization technologies, such as Azure Virtual Machines, VMWare/Hyper-V
* Solid understanding of IAM concepts, such as PIM, SCIM, SSO conditional access and PAM
* Windows OS – Windows 11, Windows Server, Managing Active Directory, Group Policy
* Strong knowledge of backup solutions, Azure backup, 365 backups, Veeam
* Solid understanding of networking concepts. Next Gen firewall configuration and maintenance in line with industry best practice
* Understanding of IPsec, Encryption standards
* Zero trust networking standards
* Experience with PowerShell scripting and automation
* Familiarity with maintaining and implementing security frameworks and standards, such as ISO 27001, NIST, CIS
* Excellent problem-solving, analytical, and project management skills
* Experience with Change management, Problem management and major incident management practices
* First hand experience implementing and maintaining mail and web filters (Mimecast, Z-Scaler, Proofpoint, Twingate)
* Strong interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
* Experience in designing and implementing solutions with Disaster recovery in mind
* Passionate about IT, staying informed of current IT trends and technologies and a willingness to continually develop skills
Benefits
* Hybrid working of up to 2 days per week at home after initial training period
* 11% non-contributory pension scheme
* 25 days annual leave plus bank holidays, increasing with length of service
* An extra day's leave for your birthday
* Annual leave buying scheme of up to 5 days
* Discretionary annual bonus scheme
* Private Medical Insurance
* Life Assurance (4x basic annual salary)
* Enhanced Company sick pay
* Income Protection Scheme
* Paid time off to volunteer
* Generous family-friendly policies
* Electric Vehicle Salary Sacrifice Scheme
* Free annual flu jabs
* Eyecare vouchers
* Opportunity to gain formally recognised industry qualifications
* Retailer discount and cashback platform
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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