Job Description Office Manager – Family-Run Service Business Location: Worcester Salary: DOE Recruitment Partner: Hatched Talent Solutions About the Business Our client is a trusted, people-first organisation providing essential services to both consumers and businesses across the region. As operations continue to grow, they’re seeking an Office Manager to take ownership of day-to-day administration, financial processes, and customer service delivery. The Role This position is ideal for someone who enjoys being the heartbeat of the office — managing workflow, staying on top of invoices, and ensuring customers receive prompt, professional service. Key Responsibilities Oversee daily office operations and admin systems. Manage invoicing, client balances, and payment tracking. Handle customer queries and support the wider team. Liaise with suppliers and ensure all documentation is up to date. About You Strong administrative or office management background. Skilled in managing invoices, spreadsheets, and general bookkeeping. Highly organised, confident, and proactive in communication. Enjoys problem-solving and creating order in a busy environment. Why Join You’ll be part of a friendly, family-led team that values professionalism, loyalty, and initiative.