Job Description
Job overviewThis is an exciting opportunity to join the West London Children's Healthcare team in transforming care for children across North West London. The post-holder will work in partnership with Consultant, nursing, and other clinical, operational and administrative colleagues to deliver high quality care for children at the Chelsea and Westminster site. The post-holder will provide operational leadership and service delivery to paediatric specialties at Chelsea and Westminster, including general and acute paediatrics, paediatric surgery and surgical sub-specialties, paediatric A&E and paediatric community child development services.Our services have developed significantly since the creation of WLCH in 2022, and we are looking for a driven, dynamic and ambitious candidate who can add to our high-performing team.
Main duties of the jobWest London Children’s Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Service Manager post is responsible for supporting these directorates at our Chelsea and Westminster hospital campus.A comprehensive list of duties can be found within the job description. Working for our organisationOur Trust is one of England's top-performing and safest trusts.
We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045.
Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.We are committed to equal opportunities and believe diversity drives innovation and excellence.
We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.Some roles may require weekend shifts at multiple sites.Detailed job description and main responsibilitiesThe Service Manager will work closely and in partnership with other members of the Directorate’s management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical quality indicators.The Service Manager will assist the Deputy General Manager, General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.Please see attached job description and person specification to this advert for further details.Person specificationEducation / QualificationEssential criteria- Educated to Degree Level or equivalent experience- Track record of continuous professional and management developmentDesirable criteria- Knowledge of computer systems and information networks- Post-graduate management qualificationExperienceEssential criteria- Significant service or general management experience in the NHS- Proven experience of change management- Experience of leading projects and service development- Experience of cancer waiting times/ NHS national access targets- Experience of managing medical staff and medical issuesDesirable criteria- Significant operational management experience in a dynamic customer focused environment- Project management experience- Experience of managing elective admissions and waiting list managementSkills and KnowledgeEssential criteria- Problem solving: having the capacity to analyse problems in a logical and structured way using qualitative and quantitative information, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes- Demonstrate an understanding of quality assurance activity- Financial Management skills: including budget management, profitability analysis and forecasting- People Management skills: including staff management, staff development and teambuilding.Desirable criteria- Experience of business planning- Knowledge of clinical governance- Excellent computer skills including word, excel, PowerPoint with the ability to produce reportsPersonal qualitiesEssential criteria- Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.- Commitment to develop a culture that promotes equality and diversityImportant- The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received.
You are therefore advised to submit your application as early as possible to avoid disappointment.- Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.- If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.- In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.- During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.- Employment at the Trust is offered subject to successful completion of a six month probationary period.