Overview
This is a new role within the ICT and Digital team in the Corporate Services Directorate. The team supports and enables the Council to deliver modern services through resilient technology infrastructure and a wide range of digital applications. It collaborates across council services to provide digital services to residents and service users, while ensuring colleagues have devices and system access to keep services running and continually improving. As Head of Business Systems & Development, you will lead the management and operations of the Business Systems, Platform Development & Automation and Spatial Data teams, delivering an enterprise architecture that supports the Council’s business requirements and keeps pace with emerging technologies.
Responsibilities
As a Business Systems & Development leader, you will be responsible for:
* Owning the Council's Enterprise Architecture and Digital Roadmap, driving delivery in collaboration with colleagues
* Accountable for the development, deployment, and maintenance of business-critical applications and systems, ensuring they meet the needs of end-users and stakeholders
* Drive the adoption of modern software development methodologies and practices, promoting agility and innovation in application development and delivery
* The Council's digital front door technology, ensuring residents and service users can access and transact with ease
* Supply chain management of application, platform and automation tools including procurement and contracts
* Automation and development team comprising developers and platform product owners to optimise the benefits of modern automation and AI tools
* Ensure the security of all applications, systems and digital tools
* Accountable for business systems resilience and continuity
* Use performance metrics and dashboards to deliver continuous improvement
* Budgetary and spend responsibility for Business Systems and Development operations including staff and suppliers
* Develop, motivate and retain a high-performing team and encourage succession planning
* Lead a successful track record of running ICT operational functions responsible for core and critical business systems and platforms in a large, complex organisation
* Demonstrate experience of leading, managing and developing an ICT service team with a focus on customer/colleague experience and high performance
* Experience in developing and delivering an effective and secure digital estate to support wider business objectives
* Detailed knowledge of cyber security requirements in a large and complex organisation
* Strong technical understanding across local authority applications, platforms and digital tools and how they integrate to form an effective Enterprise Architecture
* Ability to translate strategy and objectives into roadmaps and real actions and outcomes
Qualifications
Essential qualifications: Achieved or working towards ITIL and wider architectural standards.
Why Thurrock?
Thurrock Council offers an opportunity to join an organisation that is changing at pace and where you can make a real difference. We are moving towards a new community leadership approach and partner with local communities to shape improvement for the years ahead. This is an exciting time to join us and influence the future success of our changing organisation and borough. Thurrock is located on the north bank of the River Thames, with vibrant urban centres and a diverse population of around 160,000 residents. We are an emerging cultural and arts centre and offer excellent retail and leisure opportunities. Thurrock is well connected to central London by train and road.
Staff Benefits
We offer a comprehensive benefits package, including:
* Generous annual leave entitlement
* Local Government Pension Scheme
* Flexible and hybrid working opportunities (where applicable)
* Ongoing training and professional development
* Employee assistance programme and wellbeing support
* Staff discounts and local offers
* A supportive and inclusive working environment
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