Technical Support Analyst Middlesbrough (1 day a week in office) Permanent | Up to £26,000 83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you'll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and up to date. Spotting ways to improve processes and enhance the customer experience. What we're looking for: Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn't have to be deep technical). A curious mindset, problem-solving ability, and willingness to learn new systems. Why apply? A permanent role with great progression opportunities. Hybrid setup - just 1 day a week in the office. Salary up to £26k. The chance to join a growing company whose tech is making a real difference