M4 Recruitment are looking to source a CSI Executive to join one of our clients based in Royal Wootton Bassett.
Overview of the role:
To update and support the CSI system in a timely manner. Build cluster itineraries in the back-office system to allow for sales to book globally. Working to develop a strong relationship with product to ensure all CSI clusters are built ready for go live. Responsible for the input of cruise group allocations into the back-office IMP system. Escalating any technical problems with urgency to minimise business impact.
Responsibilities
1. Loading of contracted allocation including Hotels/Events/Transfer/Cruise groups
2. Building of all CSI packages prior to the package going on sale
3. Ensuring the booking process is clear for all departments
4. Frequent audits of elements loaded to CSI to ensure information is accurate
5. Working with TravelTek to ensure a smooth day-to-day running of the system and highlighting any areas that are not performing correctly or need enhancing
6. Assisting sales and admin with any booking/loading issues (this may include being contacted outside normal working hours)
7. Building good working relationships across the business in order to deliver to appropriate timescale.
8. Understanding of the contracting database & how stock is recorded along with the T&Cs and Liability dates
9. Supporting admin with stock queries
10. Occasionally speaking to suppliers for top up of stock requests on existing contracts
11. Support Contracting Managers with their admin to ensure prepped and ready for loading
Requirements
1. Have a high level of understanding of ITour, contracting loading and the contracting database.
2. An interest in travel or travel industry experience
3. Eye for accuracy and detail
4. Approachable, with a willingness to help
5. A want to learn and develop
6. Willing to commit time and effort into making the systems run smoothly
7. Ability to multi-skill when supporting administrative duties for the Contracting Managers
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