Director of IT Operations Location: Home Based Working Hours: 37 Contract Type: Permanent Salary: £70,000 - £75,000 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. About the Role We’re looking for a forward‑thinking Director of IT Operations to lead and modernise our organisation‑wide IT infrastructure. You’ll ensure our services remain secure, resilient and user‑focused while driving the future of our technology landscape. This includes strengthening our cyber security posture, optimising our network and cloud environment, and delivering reliable IT services that support colleagues across all locations. Key Duties Lead and deliver secure, reliable IT operations across all sites. Oversee networks, infrastructure, cloud services, data centres, firewalls and endpoint environments. Drive our cyber security strategy, ensuring compliance, risk management and Cyber Essentials alignment. Ensure office and service endpoint mobilisations run to schedule. Shape our long‑term IT infrastructure strategy, including potential cloud expansion and data centre consolidation. Act as the senior technical escalation point for complex infrastructure and networking issues. Lead and develop IT Operations teams, ensuring high performance and a culture of continuous improvement. About You You’re an experienced IT leader with deep technical expertise and a strategic mindset. You bring: Essential Qualifications & Experience Strong knowledge of Microsoft Windows infrastructure, identity, endpoints and system administration. Solid understanding of networking, including routing, switching, DNS/DHCP, VPNs and firewalls. Hands‑on experience with Azure, Microsoft A rchitecture, cloud platforms, and VMware. Experience with Cyber Essentials processes and modern cyber security practices. Confident working with hardware, servers, storage and enterprise networking tools. Proven experience leading technical teams and supporting large, complex environments. Key Outcomes (First 6–12 Months) A secure, stable and compliant IT environment with no major security incidents. Successful delivery of office and service endpoint mobilisations to the agreed schedule. A clear IT infrastructure strategy outlining future cloud adoption, data centre reduction and modernisation. A strengthened and maturing cyber security approach with improved controls, processes and visibility. For Full Job Description Please Click Here What We Offer We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package: 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays) Pension scheme with 4.5% employer contribution, matched up to 6.5% Life assurance (3× annual salary) Enhanced sick pay and family-friendly pay Birthday leave and the option to buy up to 5 extra days’ annual leave Professional fee reimbursement for relevant qualifications 24/7 online GP access and Employee Assistance Programme Recognition and long service awards via our Way to Go and Aspirations portals £500 Recommend a Friend bonus Cycle to Work scheme and Credit Union membership Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good Free will writing service and wellbeing initiatives throughout the year Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk Closing Date: 2026-03-08