Repairs Team Leader – Social Housing
Location: Crawley
Salary: £32,000 per annum
Contract Type: Full-time, Permanent
Overview
We are seeking an experienced and motivated Repairs Team Leader to oversee day-to-day operational delivery within our social housing repairs service in Crawley. You will manage a team of operatives and administrators, ensuring repairs are completed efficiently, safely, and to a high standard, while delivering an excellent experience for residents.
Key Responsibilities:
* Lead, support and motivate a team of repairs operatives and coordinators to achieve performance targets.
* Oversee daily repair allocations, scheduling, productivity and quality of work.
* Monitor KPIs including first-time fix rates, completion times, customer satisfaction, and compliance.
* Carry out regular audits of repairs, ensuring all work meets contractual and regulatory standards.
* Act as the point of escalation for complex or urgent repair issues.
* Work closely with planners, supervisors, subcontractors and client representatives to maintain smooth service delivery.
* Ensure health & safety procedures, safeguarding responsibilities, and compliance obligations are consistently upheld.
* Support continuous improvement initiatives across the contract.
* Contribute to reporting, team meetings, and performance reviews.
Requirements:
* Experience in social housing repairs or property maintenance (essential).
* Proven ability to lead or supervise teams in a fast-paced environment.
* Strong knowledge of repairs processes, trade skills, and housing compliance.
* Excellent communication, organisational and problem-solving skills.
* Confident in using repairs management systems and Microsoft Office.
What We Offer:
* £32,000 annual salary
* Supportive team environment with opportunities for progression
* Training and development relevant to the role