Heaton Road Surgery is looking for a Pharmacy Technician to maximise safe, cost-effective, prescribing to improve the quality of patient care.
The post-holder will help patients get the best from their medicines, use existing protocols to maximise cost-effective preparations, improve repeat prescribing processes (including use of electronic repeat dispensing and online ordering), minimising clinical risk and reducing avoidable wasted medicines.
As well, the post-holder will develop and encourage a positive culture of medicines optimisation principles to assist the practice in achieving local and national medicines-related objectives.
Main duties of the job
* Support the practice team to ensure efficient medicines optimisation processes are being followed
* Implement efficient ordering and return processes and reducing medication wastage
* Following shared care protocols and increasing quality and safety of prescribing through medicine safety initiative and project work
* Respond to medication-related queries generated by patients, GPs, other health care professionals and staff including repeat prescribing, medication review and medicines reconciliation services
* Reviewing and actioning clinic letters and hospital discharge summaries for changes to medication
* Reviewing and actioning tasks arising from secondary care correspondence
* Provide training and support on the legal, safe, and secure handling of medicines, including the Electronic Prescription Service (EPS)
* Support practice reception teams in streaming general prescription requests, to allow GPs, nurses and clinical pharmacists to review the more clinically complex requests
* Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings
* Support the practice to deliver on PCN DES, QIPP agenda, QOF and locally commissioned enhanced services
* Promotion of Electronic Repeat Dispensing (eRD) and online ordering
* Support the practice in reviewing and developing practice policies for CQC requirements
* To present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.
Responsibility for administration
Other duties and responsibilities to be undertaken may include any or all the items in the following list:
* Be responsible for the organisation, planning and of own workload to meet deadlines
* Taking messages and passing on information as appropriate.
* Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.
* Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
* Work in accordance with all governance and internal systems relating to (but not limited to) the management of clinical data and systems
* Helping to keep all practice areas tidy and free from obstructions and clutter.
* Helping to maintain a positive, patient focussed culture.
* Helping to maintain a positive, supportive culture across the whole of the practice team.
* Any other duties commensurate with this position.
* Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.
Training and Development
* Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
* Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
* Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize peoples needs for alternative methods of communication and respond accordingly.
Confidentiality
* Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
* Maintain an awareness of the Freedom of Information Act.
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
* The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
* Comply with Practice health and safety policies by following agreed safe working procedures
* Actively reporting of health and safety hazards and infection hazards immediately when recognised
* Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
* Undertaking periodic infection control training (minimum annually)
* Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
* Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
* Reporting incidents using the organisations Incident Reporting System
* Using personal security systems within the workplace according to Practice guidelines
* Making effective use of training to update knowledge and skills
Equality and Diversity
* The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
* No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
* The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
Other Delegated Duties
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Qualifications
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
* Evidence of continued professional development (CPD)
* Registration with General Pharmaceutical Council.
* Membership of APTUK or PCPA
* Working towards or completed PCPEP
Experience
* Experience of working as a qualified, registered pharmacy technician in primary care
* Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
* Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals
* Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
* Knowledge and understanding of pharmacy law and ethics and current legislation
* Computer literate with an ability to use the required Microsoft office packages
* Excellent time keeping and prioritisation skills
* Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
* Has attention to detail, able to work accurately, identifying errors quickly and easily
* Work effectively independently and as a team member
* Able to effectively manage allocated resources
* Relevant theoretical and practical knowledge of Primary Care Networks, General Practice and evidence-based medicine
* An appreciation of the nature of GPs and general practices
* Good clinical pharmacy knowledge including terminology
* Computer literate with an ability to use the required GP clinical systems (SystmOne)
* Able to analyse and interpret prescribing data
* An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
* Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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