About Us
2 Moons Computing is a fast-growing MSP working with a range of exciting and well-known clients. We provide fully managed IT services, connectivity, security and project delivery to businesses across the South East.
The Role
We’re looking for a proactive and customer-focused 1st 2nd Line Helpdesk Engineer to join our technical team. You’ll handle day-to-day support tickets, carry out onboarding/offboarding requests, troubleshoot user issues and provide an excellent service experience to our clients.
While the role is predominantly helpdesk-based, you will also assist with occasional onsite visits, hardware deployments and small project tasks alongside senior engineers.
Key Responsibilities
* Provide 1st line support via phone, email and remote tools
* Manage starters, leavers and user changes in Microsoft 365
* Diagnose and resolve basic hardware and software issues
* Escalate incidents appropriately to 2nd line and projects teams
* Maintain ticket accuracy, updates and SLAs within our PSA
* Prepare and deploy laptops, desktops and mobile devices
* Assist with onsite support, installations and small projects
* Keep documentation up to date within our systems
* Deliver friendly, confident communication to both technical and non-technical users
What We’re Looking For
* 6–24 months experience in IT support (MSP experience ideal but not required)
* Strong knowledge of Microsoft 365, basic admin and user management
* Familiarity with Windows 10/11 troubleshooting
* Understanding of networking fundamentals (DNS, DHCP, WiFi etc.)
* Great communication skills and a positive approach to customer service
* Ability to follow processes and work efficiently under pressure
* A desire to grow, learn and progress within the business
* Full UK driving licence (for occasional site visits)
What We Offer
* Competitive salary depending on experience
* Real career progression into 2nd line, projects or specialist areas
* Training, certifications and structured development pathways
* Exposure to a modern MSP stack (Intune, Autopilot, M365 Security, Ubiquiti, Meraki, etc.)
* A supportive team environment where hard work is recognised
* The opportunity to join at an exciting time of growth, with great clients coming onboard
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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