Overview
Resident Liaison Officer - Social Housing (Retrofit Decarbonisation) Barnsley
Prosper Recruitment are working in partnership with a large, well-established property maintenance company who is seeking an experienced Resident Liaison Officer to join their team on a large project in Barnsley. This is a permanent opportunity where you will play a key role in resident engagement and customer satisfaction.
Responsibilities
* Act as the primary liaison between residents, the Scheme Manager, and the client
* Build strong relationships with residents and address concerns professionally
* Monitor, manage, and resolve resident complaints effectively
* Work closely with the Site Project Manager to maintain clear communication on site
* Coordinate and deliver social value and community engagement events
* Collate and analyse customer satisfaction surveys
* Support conflict resolution and ensure minimal disruption to residents
About You
* Minimum 1 years' experience as a Resident Liaison Officer (or similar role)
* Strong customer service and communication skills
* Confident dealing with residents in live environments
* Organised, proactive, and able to manage sensitive situations professionally
* Experience within property services or construction is essential
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