Overview
To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
Responsibilities
Sales & Service
* Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image
* Consistently meet individual sales goals while exhibiting the Burberry Behaviours
* Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
* Demonstrate superior interpersonal and communication talent
Cultivate
* Build customer loyalty through active client development and follow-through
* Maintain an up-to-date and detailed client book
* Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
Visual Standards
* Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
* Maintain selling floor by ensuring the following:
o Understand and execute monthly floorsets
o Placing and/or hanging back items as you work
o Replenishing merchandise after selling
o Folding and placing merchandise on the correct hanger, tissue paper, etc.
o Place tickets inside the item and not visible to the customer.
Floor Presence & Maintenance
* Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
* End of shift/day: Ensure selling floor is replenished and ready for the next day
* Be active and busy on the floor at all day
* Ensure to place and/or hang back items as you work and replenish merchandise after selling
* Ensure clean up and maintenance of fitting rooms
Back of The House Support
* Assist in the mark down process
* Assist in the bi-annual inventory process
* Participation and achievement of pre-sale goals
* Participate in store contests
* Assist in stock room maintenance and keep it organized
* Responsible for stock pulled; all stock must be put away in orderly fashion
Qualifications
* Willing to work in and promote a team oriented environment.
* Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
* Consistently show a positive attitude & take responsibility for own actions.
* Must be results driven and flexible to change
* Relevant interest in Fashion / Design.
* Advanced knowledge of POS and store systems.
* A minimum of 1 year on sales, preferably in a luxury retail environment.
* Proven experience in driving sales and meeting sales targets.
* Excellent customer service level.
* Strong clienteling background.