JobTitle:TechnicalServiceSpecialistFull-TimePermanent
Ourclientareaglobalbrandandaleadingmanufacturerofentertainmenttechnologylighting,boastinganincrediblecompanycultureandemployeebenefitsprogramme.
PurposeofRole:
AsaTechnicalServiceSpecialistintheLondonoffice,youwillberesponsibleforprovidingareliableandrobustrepairsandsupportservice.Thiswillinvolvediagnosing,troubleshooting,andrepairingproducts,playingavitalroleinensuringourcutting-edgeproductsperformattheirbestandprovideexceptionalexperiencesforourclients.Thispositionisintegralinworkingthroughproblemsthatmayarise,completinganddocumentingrepairs,andtesting.
CompanyBenefits:
* QuarterlyBonusbasedonprofitability
* SupplementalHealthInsurancepremiumpaidbyemployer,employeepaystax
* Pensionauto-enrolsemployeeat5%,Employeradds4%
* DiscretionaryRetirementBonus
* Holiday/Vacation28daysincbankandpublicholidays(increasesafter3years&againafter5years)
KeyFeaturesoftherole:
1. Responsibleforincomingrepairstoelectronicproducts;providingarangeofin-person,phoneande-mailtechnicalsupportforproducts;
2. Fault-findinganddiagnosingproblemsaccuratelyandensuringrepairsaremadewithinagreedtimeframesandservicelevelagreements;
3. Keepcustomersandrelevantstakeholdersinformedateverystageoftherepairsprocessandensurecompletionoffollow-updocumentationandloggingofallcased...