Overview
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location: Ballymena
Job Family: Retail
Job Type: Part Time
Posted Date: 10-Sep-2025
Reference: 69286
Salary: Competitive + Fantastic Benefits
What you’ll be doing
* Welcoming customers with a friendly, approachable attitude.
* Building rapport to understand their needs and recommending tailored solutions.
* Showcasing our innovative products and meeting performance goals.
* Maintaining an inviting and organized store environment.
Need to see what it’s like?
Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
* Confidence, communication skills, and a passion for delivering great service.
* Resilience and motivation to achieve individual and team goals.
* Flexibility to adapt to different shifts and customer demands.
* An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
* A genuine interest in technology and how it can make life better.
* Previous experience in retail, sales, or customer service (though not essential).
* A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll Set You Up For Success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date, covering all aspects of Virgin Media O2 to prepare you for success. You’ll also receive:
* A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
* Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
* Market-leading maternity, paternity, neonatal, and carers leave policies.
* 23 days’ annual leave and your birthday off, with option to buy and sell up to 5 extra days.
* An excellent pension scheme, matching up to 10%.
As well as the benefits, we offer a wide range of support, rewards and tools – all focused on helping you prioritise what matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, a Recruiter will contact you to discuss the role in more detail and ask some further questions.
So, What Are You Waiting For? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Job details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Sales and Business Development
* Industries: Telecommunications
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