The Opportunity
This is more than service — it’s about creating experiences people remember.
We’re looking for an Assistant Restaurant Manager who believes great hospitality starts with people feeling valued — both our guests and our team. Working closely with the Restaurant Manager, you’ll help shape a restaurant where colleagues feel confident, supported, and proud of what they do, and where guests feel genuinely cared for from the moment they arrive.
This is a role where you’ll be trusted to lead, empowered to make decisions, and encouraged to bring your personality to the floor.
What you’ll be doing
1. Supporting the Restaurant Manager in the smooth day-to-day running of the restaurant
2. Leading shifts and ensuring service flows seamlessly, even in busy periods
3. Coaching, motivating, and developing the team to deliver warm, consistent, high-quality service
4. Creating an environment where people feel respected, included, and able to perform at their best
5. Taking ownership of the guest journey — noticing details and resolving issues with confidence
6. Supporting with rotas, training, stock control, and operational standards
7. Stepping up in the Restaurant Manager’s absence to lead the team with clarity and confidence
Benefits
8. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
9. Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
10. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
11. Refer a friend scheme from £500 to £1000 per referral.
12. Hospital Plan.
13. Online Health Portal.
14. Eye Care.
15. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
16. Pension Scheme.
17. Free meals on duty.
18. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Who this role is for
This role is ideal for someone who:
19. Has experience as a Supervisor or Assistant Manager in a restaurant or hospitality setting
20. Naturally leads by example and enjoys bringing out the best in others
21. Communicates with warmth, clarity, and confidence
22. Thrives in a fast-paced environment and stays calm under pressure
23. Takes pride in delivering memorable guest experiences
24. Wants to grow their career and be part of a supportive, people-focused team
Hotel
The Crowne Plaza Birmingham NEC is a remarkable 242-room hotel, ideally situated near the Genting Arena, NEC, and Birmingham International Airport. Set within scenic grounds overlooking Pentigo Lake, the hotel is just a 5-minute drive from the airport and railway station, and only 10 miles from Birmingham City Centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.