Main Purpose of the Job: Responsible for providing strategic and operational leadership for all housing management functions across the Group. This includes tenancy and estate management, rent collection, anti-social behaviour (ASB), customer engagement, and tenancy sustainment. Ensuring services meet the highest standards of customer care, comply with Housing Consumer Standards, and contribute to the Group’s mission. SPECIFIC DUTIES AND RESPONSIBILITES OF THE POST Strategic Leadership * Develop and implement the Housing Management Strategy in line with the corporate plan. * Advise the Executive Team on housing management policy, regulation, and performance. * Monitor and interpret housing legislation, regulatory changes, and emerging sector best practices. * Lead service planning, budgeting, and performance reporting to support organisational goals. * Build and manage strategic partnerships and alliances that accelerate growth. * Explore new business models and tender opportunities. Operational Delivery * Oversee all housing operations, including lettings, tenancy management, rent arrears recovery, service charges reviews, ASB management, and housing support. * Ensure effective performance against KPIs for rent and service charges collection, voids, and tenancy sustainment. * Work collaboratively with the Heads of Department team to deliver joined-up resident experiences. * Ensure ...