Enable our clients to receive the best possible outcome for their compensation needs.
27th May, 2025
RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.
And most importantly, you’ll be making a real difference in veterans’ and their families’ lives.
About the role
The Compensation Advocate provides advice and assistance directly to our members, their families, and the wider military community regarding a range of claims and appeals matters with the Departments of Veterans Affairs, as well as responsive immediate welfare support.
You will also earn qualifications under the Advocacy Training and Development Program (ATDP), which will provide a clear career pathway as you progress.
Key Responsibilities
Known as Compensation Advocates, these roles support current and ex-serving Veterans through the Department of Veterans Affairs claims process.
Key responsibilities of the role include (but not limited to):
* Prepare and submit compensation claims under supervision.
* Work within legislative and policy guidelines to document claims from Veterans.
* Manage and update client files using record management systems, ensuring data quality and accuracy.
* Communicate with clients and their representatives to gather additional information and provide timely updates on their claims.
What else makes us great:
* Option to salary package up to $15,900 per year on living expenses, with further tax-saving benefits.
* Extensive training and development opportunities.
* Three additional days of leave at Christmas!
* Financial support and study leave for higher educational courses related to the work.
* Benefits Hub with lifestyle discounts from hundreds of leading stores and services.
About You
This highly customer-focused role enables our clients to receive the best possible outcome for their compensation needs, and we do this with patience, kindness, and empathy.
Your demonstrated complex problem-solving abilities, strong attention to detail, and accuracy will make your application competitive. Proven experience in learning, interpreting, and applying complex legislation, along with effective case management skills in a high-volume environment, will complete the picture.
Backgrounds such as claims management (workers' compensation and injury management) can translate well to this space.
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