Do you have excellent organisational skills, previous administrative experience, and a passion for delivering first-rate customer service? Join the Bournemouth Symphony Orchestra as our new Membership Administrator and play a vital role in supporting our thriving community of over 1,000 members.
About Us
The BSO is the orchestra for the South and South West, bringing world-class music to concert halls, schools, hospitals, and communities across the region. Through live performances and our pioneering digital season, we enrich lives and believe in the transformational power of music for everyone.
The Role
As Membership Administrator, you'll be the friendly first point of contact for our members, and have responsibility for the day-to-day administration of the membership scheme, including: handling enquiries, processing renewals, sending membership communications, and maintaining database records. With your excellent organisational skills, attention to detail, and friendly approach, you'll help strengthen our members' connection to the Orchestra through first-rate customer care.
About You
We're looking for someone who:
* Has strong organisational and administrative skills
* Enjoys working with data and has good attention to detail
* Has strong customer service and communication skills
* Can work independently and as part of a team
* Has experience working with databases/CRM systems and Microsoft Office
Experience of financial processing and/or an interest in classical music would be an advantage, but is not essential.
Why Join Us?
At the BSO, you'll join a supportive and passionate team where your work has real impact. We offer:
* 28 days annual leave (pro-rated for part time workers), plus extra discretionary leave over Christmas
* Pension scheme with employer contributions up to 5%
* Health and wellbeing benefits, including BUPA cashback and access to mental health support
* Life insurance (3 x salary)
* Free concert tickets and discounts at Lighthouse Café
* Free staff parking
We are open to discussing a range of flexible working patterns for this role. Working hours may be split across 3, 4, or 5 days, to best fit the needs of the right applicant.
For further information, please visit our website and download the full recruitment pack at
Job Types: Part-time, Permanent
Pay: £14,100.00-£15,000.00 per year
Expected hours: 19.5 per week
Benefits:
* Additional leave
* Company pension
* Employee discount
* Flexitime
* Free parking
* Health & wellbeing programme
Experience:
* Administrative: 2 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person