Up To £60,000 Per Annum Depending On Experience
Exciting opportunity to work with leading retail brands including Costa, M&S, and Co-op, where your industry experience will make a real impact.
Role Purpose
At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands. As Operations Manager, you will drive the success of your region by leading your team to deliver organic growth and new opportunities across multiple contracts. Your leadership will shape the future of our business, delivering operational excellence and fostering a high-performing culture that places people, customers, and profitability at the core of everything we do.
Key Responsibilities
1. Shape and influence the People Strategy to drive exceptional performance and embed a people-first culture across One Retail.
2. Inspire and lead General Managers and Unit Managers through coaching, challenging, and empowering them.
3. Own and deliver a robust talent strategy, collaborating with functional teams to nurture future leaders and ensure succession plans are in place across all stores.
4. Be obsessed with the customer experience. Role model the importance of a world-class customer journey. Your team will feel your passion and emulate it in their stores with their people and customers. Everyone in your region should know how to sell and manage effectively.
5. Accountable for safe and legal compliance, ensuring it’s understood and delivered by your team, coaching, and empowering them to engage with support functions to achieve everyday compliance. Influence through continuous feedback to shape the future.
6. Drive a culture of commercial excellence, leveraging every opportunity to maximise sales and adapt to seasonal and customer trends with energy and agility.
7. Monitor operational targets and service level agreements with partners, ensuring they are met, positioning One Retail as a trusted and valuable partner.
8. Manage costs efficiently, ensuring expenditures stay within budget, and work with teams to shape annual budgets that maximise profit and productivity.
9. Analyse data quickly and accurately to identify actions and communicate plans clearly. Mentor other leaders to develop this skill and contribute to shaping future reporting practices to support productivity.
10. Foster a sales-driven culture across your region with a strong focus on franchise partners. Develop in-depth product and process knowledge, taking accountability for driving sales growth in stores by implementing strategies that enhance these key areas.
11. Be credible and impactful when influencing others to drive decisions or changes for the benefit of the customer and profitability. Empower your team to adopt this mindset, promoting a culture of data-driven decision-making.
Skills And Behaviours We Expect
* Inspirational Leader & Role Model
* Coach & Mentor
* Business Planning
* Problem Solving & Decision Making
* Commercial Performance - financial acumen and budget controls
* Customer Centric Thinking, passionate about the business and great customer service
* Stakeholder & Partnership Management
* A role model of Compass values and behaviours at all times
* Capable of having challenging conversations at all levels of the business
* High integrity and trust
* Able to challenge the status quo
* Has a future focus and can balance short, medium, and long-term priorities
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