JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.
Team Leadership & Management
* Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements
* Conduct performance appraisals for direct reports and set clear individual objectives
* Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support
* Promote "Safety First" culture ensuring adherence to JLL Cardinal Rules of Safety
* Deliver monthly toolbox talks and safety awareness programs to keep workforce updated
System Operations & Technical Management
* Operate all facility systems competently and efficiently, making improvement recommendations
* Control all MEP assets and building systems operations in compliance with statutory regulations
* Monitor CAFM systems within SLA/KPI requirements
* Ensure technical and legislative updates are communicated and implemented by the engineering team
Compliance & Risk Management
* Conduct regular supervisory health and safety inspections and logbook audits
* Handle critical incident reporting, near-miss documentation, and after-action reviews
* Carry out site supervisory visits to ensure work quality meets required standards
* Review RAMS, competencies and permits sourced by the admin team
Client & Stakeholder Relations
* Serve as primary contact for engineering matters with site teams
* Attend and deliver weekly operations meetings in a professional manner
* Take ownership of client needs and maintain good customer communications
* Build stable relationships through proactive engagement
Performance Management & Reporting
* Prepare information for monthly engineering reports
* Ensure contract efficiently meets all SLA and KPI requirements
* Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations
Vendor & Supply Chain Management
* Ensure specialist vendor visits are properly prepared and approved by site management
* Review technical quotes before submission for approval
* Source quotes and organize works under Technical Manager threshold
* Manage critical spares inventory including stock registers and monthly audits
Emergency Response & Flexibility
* Participate in site escalation processes including on-call emergency response
* Work flexible schedules including extended/non-standard hours as needed
* Serve as first point of contact for helpdesk and allocation desk for resource/technical issues
* Provide written incident reports and prepare basis for remedial work quotes
Experience Background
* 5-10 years' field experience in facilities or construction management
* Progression from technical/supervisory roles into project management
* Track record in high-end commercial, corporate, or events environments
* Experience executing work with minimal disruption to premium operations
Key Attributes
* Autonomous delivery capability in pressured environments
* Client-facing professionalism representing JLL's brand
* Discretion in high-profile commercial settings
* Ability to balance technical delivery with relationship management
* Understanding of sophisticated client expectations
#J-18808-Ljbffr