Volunteer services manager

Volunteer Services Manager

Job Description

· Support the implementation of the Volunteer Engagement workstreams within Merton Vision's Volunteering strategy, working as part of a team and in line with Merton Vision's behaviours.

· Implement best practice facing coordination to volunteers, including for recruitment and onboarding stages of a volunteer's journey to ensure all volunteers feel confident and understand their roles, with clear and supportive communication.

· Support the delivery of reporting and data capture to understand the picture of volunteering and to understand areas for growth and improvement.

· Be an ambassador for volunteering at MertonVision, promoting and championing the benefits of volunteering both internally and with external partner organisations and members of the public.

· Effectively coordinate and monitor all channels of communication and correspondence to the team, acting as a first point of contact, responding to enquiries from volunteers and signposting where appropriate

· Maintain databases of stakeholder contacts, ensuring we maintain accurate contact and engagement information to support our activity.

· To be responsible for developing and overseeing volunteering compliance (e.g., safeguarding, health & safety, DBS checks, GDPR) volunteers receive consistent quality training. and aware of Merton Vision policies

· Support the day-to-day delivery of Volunteer Engagement plans ensuring meaningful involvement opportunities and volunteer experience.

· Take personal responsibility to demonstrate inclusive practice in all areas of work to ensure that volunteering at Merton Vision is fully inclusive and embraces all diversity. Be committed to EDI, by creating volunteer roles that are open to all that wish to Volunteer for Merton Vision

· Deal with volunteer feedback in a respectful and solution focused manner. To be responsible for the development and implementation of a volunteering problem solving (complaints) policy and procedure and ensure staff are trained to understand the process.

· Oversee volunteering events, supporting fundraising and awareness raising of Merton Vision's services.

· Develop a volunteer reward and recognition programme.

· And any other reasonable requirements to ensure the volunteering department runs in a safe, effective, consistent way so that standards and values are maintained at all times.

Person Specification

Personal Attributes / Criteria:

· Friendly, welcoming and professional

· Ability to build relationships but maintain boundaries

· Excellent communication skills

· Proven track record of implementing new services/projects

· An organised person who can manage the workload effectively

· Ability to inspire and motivate others

Education/Qualifications Criteria:

· Example - Relevant NVQ, currently studying towards etc.

Experience Criteria:

· Experience of managing or coordinating volunteers (paid or unpaid)

· Experience of sourcing and recruiting volunteers (paid or unpaid)

· Previous monitoring and evaluation experience, HR and recruitment practices (Desirable)

· Experience in development of volunteering policy and practice

Knowledge, Skills and abilities Criteria:

· Ability to work autonomously

· Ability to inspire and motivate others

· Administrative and IT skills, and an ability to maintain records

· Knowledge of local and national volunteering schemes and initiatives

· knowledge of current trends, resources and information related to volunteer management

· Experience of initiating and managing volunteer projects (Desirable)

· Experienced in managing budgets with good financial awareness (Desirable)

· Empathy with volunteers and an understanding of their needs

· Capacity to inspire, influence and motivate others

· Ability to deal with information in a confidential manner and respond with sensitivity

· Good organisational skills and the ability to manage a variety of tasks

· Ability to maintain records and produce reports

· Experience of working across different sectors and developing links with other agencies;

Other:

· Example - Good communication skills

· Strong interpersonal skills and an ability to deal with a diverse range of people

· A team player

· A flexible and non-judgmental approach

· Able to understand and make a commitment to a code of confidentiality.

· A self-motivated and confident person able to relate well to people with a visual impairment, older people and those from diverse cultures.

· To meet the needs of people with a visual impairment.

· Good team working skills.

· Ability to handle difficult situations calmly.

Experience of working closely with people from all sectors of the community.

· Ability to use own initiative.

· Ability to plan and prioritize workload.

· Confident and proficient with I.T. packages including Excel, Word, PowerPoint, Access and Outlook and the Internet.

· Excellent written, Verbal, interpersonal & communication skills. The ability to effectively and diplomatically communicate with Local Authority/NHS/DWP staff.

Previous experience of working in the voluntary or sight loss sector

Knowledge of the impact of visual impairment.

Please send your CV and cover letter to

If you have any queries please contact

Application Close Date :

Interview : w/c

Job Types: Full-time, Fixed term contract

Contract length: 36 months

Pay: £36,000.00-£39,000.00 per year

Benefits:

* Company pension
* Flexitime
* On-site parking

Work Location: In person